We offer high-quality natural crystal products. If you are not satisfied with your purchase, please contact us within 7 days of receiving the product . We will accept returns and exchanges in accordance with the following policy.

・Cases where returns are possible

- If you contact us within 7 days of receiving the product regarding defects, damage, incorrect delivery, etc.

- If the product is found to be damaged or has a quality problem

- If the product is different from what you ordered or the quantity is insufficient

・Cases where returns are not possible

- If more than 7 days have passed since the product arrived

- Natural crystals have individual differences in color, pattern, inclusions, cracks, etc.

- If the item has been used, worn, or damaged by the customer

-After opening hygiene products such as earrings and piercings

・Return procedure flow

1. Contact Us

Please submit a return request via the "Contact Us" page and provide your order number and product photos.

2. Confirmation

Our customer support team will review your request within two business days and provide you with a return address upon approval.

3. Return

Please return the product to the specified address. Please be sure to keep the tracking number.

4. Refund Processing

Once we receive the product, we will inspect it and refund your payment method within 5 business days.

・Shipping costs

For orders that meet the return policy, we will cover all return shipping costs .

・Contact information

-Contact form

- Email: info@terrilux.com (We will respond within 2 business days)